The Art of Selling and Persuasion Over the Phone
Course Not Buyable
| Responsible | Etatwir Admin |
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| Last Update | 11/01/2022 |
| Duration | 1 hour 9 minutes |
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Free Preview
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Free Preview
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Communication Skills in Call Centers
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Sales and Marketing
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Types of Sale
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Stages of A Successful Sales Process
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Telesales Scenario
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Using the Phone Professionally
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Types of Customers and Dealing With Them
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Dealing With Objections
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Steps for Handling Customer Complaints
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The Art of Hanging Up on the Phone
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Evaluating the Efficiency of Sales Performance Over the Phone
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The Art of Dealing with Customer Complaints
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Common Mistakes Made by Telephone Customer Service Staff
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Pillars of Excellence in Customer Service
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Assessment10 xp
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