Customer Relation Recipe - Part One

·    Maximise your customer relationships

·   Review and refocus your approach to customers

·   Give the best to your customers and get the best from them

·   Create a customer-centric business

·   Get personal and establish real connections with your customers

1.       What Is the importance of CRM?

2.       When and Where Does Customer Service Take Place?

3.       CRM Competencies

4.       Customer Relation Recipe

5.       Customer Relationship Functions

6.       Benefits of Good Customer Relations

7.       6 Knows in CRM Model

8.       CRM in Two Perspectives

9.       What Should Your CRM Offer?

10.  The Personal Competnecies

11.  How Can CRM Companies Enable CRM Agents to Perform Better?

12.  Dealing With An Angry Customer

13.  Pareto Principle

14.  Types of Customer Relationships

15.  How to Build Positive Customer Relationship

16.  Communication Skills

17.  Negotiation Strategies

18.  Types of Customers

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