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Advanced Customer Relationship Management (CRM)

Advanced Customer Relationship Management (CRM)


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Responsible Etatwir Admin
Last Update 07/21/2022
Duration 1 hour 41 minutes
    • Advanced Customer Relationship Management (CRM)
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    • What Is the importance of CRM?
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    • When and Where Does Customer Service Take Place?
    • CRM Competencies
    • Customer Relation Recipe - Part One
    • Customer Relation Recipe - Part Two
    • Customer Relationship Functions
    • Benefits of Good Customer Relations
    • 6 Knows in CRM Model
    • CRM in Two Perspectives
    • What Should Your CRM Offer?
    • The Personal Competnecies
    • How Can CRM Companies Enable CRM Agents to Perform Better?
    • Dealing With An Angry Customer
    • Pareto Principle
    • Types of Customer Relationships
    • How to Build Positive Customer Relationship
    • Communication Skills
    • Negotiation Strategies
    • Types of Customers
    • Assessment
      10 xp
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