INSTRUCTORS
  • Hamza Taqi
    Hamza Taqi

    -He holds an Expert Certification in Marketing and Business from the Chartered Institute of Marketing in the United Kingdom and a BA in Electrical Engineer from Northrop University in Los Angeles.
    (Team Coach) Author, Participant, and Team Coach
    - Practical experience for 30 years in the banking industry (13 years), communications (7 years) and talent development (from 2008 to now).
    -Participate in developing the use of bank cards and various services for individuals according to the target market segments.
    -He obtained certificates in multiple disciplines such as training, consulting, change management and project management to develop talent, develop leadership and facilitate simultaneous learning.

related to this course
Certification icon Attendance certificate
Language الْعَرَبيّة
Time 1 hour 32 minutes


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    • Take care of the customer
      2 minutes
    • You are not alone
      3 minutes
    • Social Intelligence
      4 minutes
    • The importance of social intelligence
      4 minutes
    • Attraction and aversion
      2 minutes
    • Communication through the senses
      4 minutes
    • Customer care concept
      3 minutes
    • The concept of service levels
      3 minutes
    • Focus on the customer
      2 minutes
    • Customer culture
      2 minutes
    • Google customer service example
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    • Carlton Reid example
      3 minutes
    • Walt Disney example
      5 minutes
    • The complaint
      2 minutes
    • Types of complaint
      3 minutes
    • Types of behavior
      2 minutes
    • Relationships and their types
      5 minutes
    • Circle of trust
      5 minutes
    • Secrets of excellence and customer care
      4 minutes
    • Complementing the secrets of excellence and customer care
      2 minutes
    • Complementing the secrets of excellence and customer care
      5 minutes
    • The sixth secret - work above the line, not below the line
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    • The last secret
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    • Verbal communication
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    • The abusive client
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