Advanced Customer Relationship Management (CRM)
Instructors
Mohammad Afif Alqarfan
- Certified HRM Trainer, NAICD, Canada 2010 - Certified Trainer, PITMAN 2014 - Senior Trainer, International Society for Trainers and developers-ISTD - Certified Trainer, PITMAN 2014 - Training of Trainers, MEG 2014
Additional Information
Attendance Certificate
Language: English (US)
duration: 1 hour 41 minutes
This course highlights how you can become more proactive in focusing efforts and resources to create unsurpassable levels of customer retention, loyalty, repeat business, referrals and extra opportunities.
· Maximise your customer relationships
· Review and refocus your approach to customers
· Give the best to your customers and get the best from them
· Create a customer-centric business
· Get personal and establish real connections with your customers
1. What Is the importance of CRM?
2. When and Where Does Customer Service Take Place?
3. CRM Competencies
4. Customer Relation Recipe
5. Customer Relationship Functions
6. Benefits of Good Customer Relations
7. 6 Knows in CRM Model
8. CRM in Two Perspectives
9. What Should Your CRM Offer?
10. The Personal Competnecies
11. How Can CRM Companies Enable CRM Agents to Perform Better?
12. Dealing With An Angry Customer
13. Pareto Principle
14. Types of Customer Relationships
15. How to Build Positive Customer Relationship
16. Communication Skills
17. Negotiation Strategies
18. Types of Customers
An online course that you can attend at any time that suits you with high quality. -
- To complete the rest of the course, kindly click on Join the course at the top of the screen or subscribe.
- Certifications are accredited. Issued by the signature of the trainer and the management of the center.
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