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Excellence in Customer Care

Excellence in Customer Care


39.00 KWD
39.0 KWD 39.00 KWD
39.00 KWD
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Responsible Etatwir Admin
Last Update 05/15/2022
Duration 1 hour 37 minutes
    • Excellence in Customer Care
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    • Customer importance
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    • Take care of the customer
    • You are not alone
    • Introduction to Social Intelligence
    • Social Intelligence
    • The importance of social intelligence
    • Attraction and aversion
    • Communication through the senses
    • Customer care concept
    • The concept of service levels
    • Focus on the customer
    • Customer culture
    • Google customer service example
    • Carlton Reid example
    • Walt Disney example
    • The complaint
    • Types of complaint
    • Types of behavior
    • Relationships and their types
    • Circle of trust
    • Secrets of excellence and customer care
    • Complementing the secrets of excellence and customer care
    • Complementing the secrets of excellence and customer care
    • The sixth secret - work above the line, not below the line
    • The last secret
    • Verbal communication
    • The abusive client
    • Behaviors and styles of people
    • Loyalty
    • Assessment
      10 xp
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